Refund policy

1. Return Eligibility

At HellyWomen, we strive to ensure customer satisfaction. You may request a return or refund within 7 working days of receiving your order, provided the item meets the following conditions:

  • The product is unused and unopened
  • The product is in its original packaging
  • The item is not damaged due to misuse

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Used or opened lip care products
  • Products damaged after delivery
  • Items without original packaging

3. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear pictures. We will review the issue and offer a replacement or refund where applicable.

4. Refund Process

Once your return request is approved:

  • Refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method (or as agreed)

5. Return Shipping

  • Customers may be responsible for return shipping costs, unless the item received was damaged or incorrect
  • Shipping charges (if any) are non-refundable

6. Cancellation Policy

Orders can only be canceled before they are processed or shipped. Once shipped, cancellation is not possible.

7. Contact Us

For all return, refund, or exchange requests, contact us at: